Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best experience possible. Click a question below to view the answer.
1. How can I check the status of my claim?

Call us anytime you need an update. We're available from 8am till 6pm Monday to Friday.

2. How do i receive payment from my claim?

Payments are made directly to the successful claimant directly from the energy supplier usually as a BACS/SWIFT transfer and occasionally by Cheque.

3. Can I have more than one claim at a time?

Yes.

4. Can I claim on behalf of someone?

No, each client can only represent themselves or be the official nominated entity representing an individual company.

5. How long will my claim take to be settled?

Times vary depending on the dynamics of your claim. As a rule of thumb, the higher the value of the claim, the longer it may take though we have a proven track record of resolving our cases well-ahead of industry average.

6. Do I need an account and what are the benefits?

It's not required to create an account. But, having an account provides easier updates and also a dedicated and private area where all paperwork associated with your case will be stored for convenience and parity.